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CASE

Blockboard

A neighborhood app for reporting potholes and watching out for your block, bought by Klout (a company built to score social-media influence) and functionally ended as a civic tool the day the acquisition closed.

About 1 year (2011-2012)·Acquired / absorbed·Medium confidence

The bet

Neighbors already pass along local news informally, over the fence or in a building's group text. Blockboard bet they would use a dedicated app to do it: to report a pothole or graffiti straight to the city, to warn each other about a break-in through a built-in "Blockwatch," to post a lost dog or a found set of keys.

Dave Baggeroer, Stephen Hood and Josh Whiting founded the company. Whiting was an engineer with a background at Craigslist and Delicious, so the team had experience building products for this kind of high-utility local exchange.

Peak

Within roughly its first year, Blockboard had become an acquisition target. That was a sign it had built something worth buying, even if the buyer turned out to be interested in something other than the neighborhood use case. In February 2012 it was acquired by Klout, at the time a prominent, well-funded company built around scoring individual social-media influence.

What worked

The features solved a narrow, recognizable problem well. Blockboard routed a specific complaint to the specific city department that handles it, and gave a block-sized group of neighbors a light, low-stakes way to flag things to each other.

That is a smaller and more concrete promise than most civic-network platforms make. It is also a more honest one.

What failed — the mechanism

A hyperlocal app is only useful once a meaningful share of one block or neighborhood is using it. That cold start is dense and geographically narrow, and it's harder than most, because a large total user count can't substitute for local density.

Klout had no evident interest in municipal reporting or neighborhood alerts. Its purchase reads less like a strategic continuation of the civic product than an acquihire, with the team and technology absorbed into a different business entirely. Whatever Blockboard might have become as an independent neighborhood tool ended, functionally, the day the deal closed.

What Agora takes from it

Blockboard is a caution about what an acquisition actually preserves. Being bought is not the same as surviving. When a team's technology moves to a new owner with a different business, the result is closer to a shutdown, however the deal gets reported at the time.

Agora is a public benefit corporation, and participation on it is free. That structure is aimed at removing this exit as the default outcome, so there is no acquirer whose different priorities can end the civic product the moment a deal is signed.

Common questions

What was Blockboard?
A neighborhood app for reporting potholes and watching out for your block, bought by Klout (a company built to score social-media influence) and functionally ended as a civic tool the day the acquisition closed.
What happened to Blockboard after it was acquired?
Blockboard is recorded here as acquired / absorbed. We file it under the pattern we call The business-model void, which names the recurring way this kind of platform comes apart.
When did Blockboard operate?
About 1 year (2011-2012).
SOURCES
  1. Klout Acquires Local And Mobile Neighborhood App Blockboard — TechCrunchprimary · 2012-02-07
  2. Blockboard — Crunchbase Company Profilesecondary
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